Since she began working at Weston County Health Services almost six years ago, CEO Maureen Cadwell has put an emphasis on patient satisfaction surveys. JoAnn Farnsworth, the director of quality care, has also worked to increase the number of patient surveys completed at the hospital, as well as work toward increasing the level of patient satisfaction reflected in the surveys.
With the hopes of specifically increasing the Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS, scores, according to Cadwell, WCHS has hired Custom Learning Systems to work with employees. At its meeting on March 15, the hospital board approved spending $83,570 per year for three years to pay for training through Custom Learning Systems.
The HCAHPS surveys, according to Cadwell, are required in order to qualify for the FLEX or SHIP grants through the Wyoming Department of Health at this time and the facility anticipates that eventually they will be required for all providers.